I had veneers placed while living in another state, and I’ve had ongoing concerns since then. There was no opportunity to preview them before placement, and they feel too large and bulky. I did bring this up at the time, but the dentist felt they were acceptable.

After the procedure, my bite didn’t feel right. Multiple adjustments were made, but I continued to wake up with discomfort from my upper and lower teeth hitting too forcefully at night.

I’ve now moved out of state and have seen three different dentists. Each one mentioned that my envelope of function is limited and that the veneers are thicker than they would normally expect. I’ve decided to have one of them redo the work.

I also needed a root canal on one tooth, which seems related to the bite issues. Because of this, I believe a refund may be reasonable. I’m not comfortable calling the original dentist—would sending a certified letter be an appropriate way to handle this? – Thanks. Lindsay from NY

 

Lindsay.

Respectfully asking your dentist for a refund involves explaining your concerns and hoping they respond in good faith. This approach works best when communication is calm and ongoing. If you feel too upset to engage directly, this option may not be effective. A certified letter can also come across as confrontational and may not encourage cooperation.

Requesting a Refund from a Dentist

If a polite request isn’t realistic, you may consider making a formal demand. This approach requires supporting evidence.

Before moving forward, consider what would strengthen your position:

• A second opinion confirming problems with the dental work
• Records showing that the treatment caused additional issues
• Documentation linking the veneers to further procedures, such as a root canal

Without this type of evidence, a refund is unlikely. Living in a different state from the dental office location can also make it harder to pursue complaints or legal action.

How Can You Choose a Reliable Dentist?

Your long-term success depends on selecting a dentist who has the right training and focus. Cosmetic dentistry involves both technical skill and artistic judgment.

It’s important to recognize that not all dentists specialize in smile makeovers. When evaluating your options, focus on proven ability and experience.

Here are a few practical ways to assess a dentist:

• Ask to see a portfolio of completed veneer cases
• Look for advanced training or a focus on cosmetic procedures
• Consider dentists accredited by the American Academy of Cosmetic Dentistry

Finally, keep expectations realistic. If appearance is your primary concern, it alone usually does not constitute malpractice. However, if dental work causes functional problems or harm, you may have stronger grounds to pursue further action.

Dr. Steven Brooksher, a Baton Rouge accredited cosmetic dentist, sponsors this post. Read why so many patients view Dr. Brooksher as one of the best dentists in Baton Rouge.