I received a smile makeover in February 2019. My mouth is small, and my front upper teeth were tilted slightly inward. I also had an overbite and 3 missing back teeth. My dentist put crowns on my front teeth and did mini implants for the back teeth.

The smile makeover that I was hoping for cost me $30k. I didn’t get a makeover – I got a messed-up smile. My front teeth are too large for my small mouth and face shape. And my overbite is worse, so I try not to smile. I included a picture of Wallace & Gromit so you can see how my smile looks. I’m too embarrassed to send you my smile photos, but it looks like Wallace’s smile. I look goofy when I smile. Although I had problems with my teeth before, I’ve never felt so bad. Some rude people asked me if my dentures are too big. I would never ask anyone something like that about their teeth.

Unfortunately, I made the wrong decision about when to ask my dentist for a smile makeover. Two months after I received it, I had a long-term assignment in Asia. I had to leave my assignment there due to COVID-19, and since then, I haven’t been able to see a dentist. Now I must do something about my teeth. The pandemic is stressful enough. Now I’m on Zoom almost every day for work, and people think I’m in a bad mood because I’m not smiling. But it’s my teeth that are causing the problem. Although I think that I know the answer to this issue, I would like to know my options. Thanks for your advice. Donovan from Mississippi

Donovan,

Thanks for attaching the photo. We weren’t familiar with Wallace & Gromit before you mentioned them. As you hinted, you probably know what must happen to correct your smile; a cosmetic dentist will need to redo it.

Our advice is about ensuring you select a skilled cosmetic dentist.

You’ve learned that a competent family dentist isn’t a skilled cosmetic dentist. An artistic cosmetic dentist has advanced training and experience in aesthetics and has creative talent. Look for a dentist with credentials from the American Academy of Cosmetic Dentistry or the American Academy of Esthetic Dentistry.

It can be challenging for a dentist to correct the mishap to your teeth, so if you want an attractive smile makeover this time, don’t compromise on choosing a dentist who can design a smile that functions well and looks fantastic. Schedule consultations with at least two cosmetic dentists before choosing one. Take notes during the consultations to help you make an informed decision.

Can You Get a Refund for a Bad Smile Makeover?

You might be able to get some of your money back for the lousy smile makeover. Work with your new cosmetic dentist to help you do it. If your previous dentist did work that was technically sound but doesn’t look good, it will be challenging to get a refund unless your teeth look awful.

Although you didn’t mention problems with the function of your teeth (e.g., with your bite or pain), if they are present, it will be easier to get some of your money back.

Three options that can help you get a partial refund

Some options that might motivate your previous dentist to refund you at least partially for your botched smile makeover include:

• Strong leverage – File a malpractice suit if a malpractice attorney agrees you have a case.
• Moderate leverage – Threaten to complain to the dental board.
• Weak leverage – Leave a negative online review on the dentist’s Google or social media pages

 

Best wishes on your search for a new dentist and getting your smile and confidence back.

This post is sponsored by Steven Brooksher, DDS, a Baton Rouge dentist and accredited member of the American Academy of Cosmetic Dentistry.