I used CareCredit for dental work. I paid off the CareCredit bill, but the dentist isn’t finished with the work. I’ve decided to switch to another dentist to get my four new crowns to fit correctly because my dentist overprepared my teeth. Regardless of what he does, the crowns won’t stay on. I asked for a refund. I don’t want my current dentist to try to correct the issue or finish the remaining dental work I need. Whenever I call the office about the refund, they say the billing office is working on it. It’s been three months since my request. How can I get a refund? Thank you. Jaime T. from TX
Jaime,
After CareCredit approves your application, the company pays the dental office for your treatment plan upfront and deducts processing fees. If your dental work is incomplete, the dentist must refund you.
How Can You Get a Refund from Your Dentist for Faulty Crowns?
You can get a refund from your dentist for faulty crowns with the following steps:
- Contact your dentist and request payment again. If they do not refund you, you can submit negative online reviews and report the issue to the state dental Board.
- If your dentist refuses to refund you, submit a negative review about your experience on Google, Yelp, or Facebook. Two-thirds of people looking for a dentist read online reviews, and dentists know that and are sensitive to negative reviews.
- If a dental insurance company paid for any of your care, notify the insurance company. They will object to paying for faulty dental crowns.
- Contact the dental Board in your state. Although the dental Board cannot order your dentist to issue a refund, they may issue a warning or reprimand.
We hope your dentist will refund you without a hassle. We recommend finding an experienced cosmetic dentist with post-graduate occlusion and bite training. The dentist’s training will ensure you get crowns that fit and function well.
Dr. Steven Brooksher, a Baton Rouge-accredited cosmetic dentist, sponsors this post.
