How Can I Get a Refund for 4 Faulty Dental Crowns?

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I used CareCredit for dental work. I paid off the CareCredit bill, but the dentist isn’t finished with the work. I’ve decided to switch to another dentist to get my four new crowns to fit correctly because my dentist overprepared my teeth. Regardless of what he does, the crowns won’t stay on. I asked for a refund. I don’t want my current dentist to try to correct the issue or finish the remaining dental work I need. Whenever I call the office about the refund, they say the billing office is working on it. It’s been three months since my request. How can I get a refund? Thank you. Jaime T. from TX

 

Jaime,

Dental crowns before and after photos from Baton Rouge dentist Dr. BrooksherAfter CareCredit approves your application, the company pays the dental office for your treatment plan upfront and deducts processing fees. If your dental work is incomplete, the dentist must refund you.

How Can You Get a Refund from Your Dentist for Faulty Crowns?

You can get a refund from your dentist for faulty crowns with the following steps:

  1. Contact your dentist and request payment again. If they do not refund you, you can submit negative online reviews and report the issue to the state dental Board.
  2. If your dentist refuses to refund you, submit a negative review about your experience on Google, Yelp, or Facebook. Two-thirds of people looking for a dentist read online reviews, and dentists know that and are sensitive to negative reviews.
  3. If a dental insurance company paid for any of your care, notify the insurance company. They will object to paying for faulty dental crowns.
  4. Contact the dental Board in your state. Although the dental Board cannot order your dentist to issue a refund, they may issue a warning or reprimand.

We hope your dentist will refund you without a hassle. We recommend finding an experienced cosmetic dentist with post-graduate occlusion and bite training. The dentist’s training will ensure you get crowns that fit and function well.

 

Dr. Steven Brooksher, a Baton Rouge-accredited cosmetic dentist, sponsors this post.

 

My Dental Implant Crown Is Still the Wrong Color

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My dentist can’t get my implant crown color right. She corrected it twice but bonded it on before assuring a color match. Before I switch dentists, how can I get a refund? Thanks. Milan from IL

 

Milan,

Before switching dentists, search for dedicated cosmetic dentists who prioritize aesthetics and patient satisfaction.  They will ensure your implant crown seamlessly blends with your natural teeth.

How to Achieve the Correct Dental Crown Color

Skilled cosmetic dentists use a series of steps to color match a dental crown, including:

  • High-quality smile photography: They capture detailed photos of your smile, highlighting the desired color and characteristics.
  • Advanced shade matching: Utilizing a shade guide alongside your photos, they communicate precise color information to the dental ceramist.
  • Clear communication: They send the ceramist detailed notes regarding color and crown fabrication, minimizing any room for error.
  • Ask for your feedback: A dental ceramist will make your final crown only after you approve the temporary one. Also, a conscientious dentist will attach the implant crown only with your consent.
Model of a dental implant with the crown, abutment, and root form labeled

A dental implant mimics a natural tooth and does not need support from other teeth

Unfortunately, your situation likely requires a new crown. A skilled cosmetic dentist understands how to safely remove the existing crown without compromising your implant.

Who Should Pay for Your New Crown?

You entrusted your dentist with achieving a specific outcome – a well-fitting, color-matched implant crown.  Here’s how to approach your dentist professionally:

  • Seeking a Solution: Kindly request a refund from your dentist. Explain that you didn’t get what was promised—a crown that matches your surrounding teeth and fits well.
  • Gathering Evidence: If your dentist is unwilling to cooperate, get a second opinion from a cosmetic dentist. This consultation report will document any additional work needed for a successful outcome.
  • Mediation: Inform your former dentist that you intend to report the issue to the state dental board if a resolution isn’t reached. This should be a last resort, aiming for an amicable solution first.
  • Legal Consultation: Consult a medical malpractice attorney if further action is required.

Ideally, an ethical dentist would readily address the issue and provide you with a new, properly matched crown. We hope you won’t need to involve the state dental board or legal counsel.

Dr. Steven Brooksher, a Baton Rouge accredited cosmetic dentist, sponsors this post.  Read about what he does to give patients the best dental care he can.