In June 2018, I decided to get Invisalign to correct my midline and make room for veneers on my right and left lateral incisors to alter the shape. My dentist recommended Invisalign for 8 months. I finished the treatment, but my midline still wasn’t a midline. So, my dentist ordered a new set of trays with the target of being completed in October 2019. And my midline still isn’t correct. Now I feel like I’ve wasted time and money.
My dentist admits that he is puzzled and can’t give me a reason that this isn’t working. I’ve paid over $4500 for treatment that didn’t work, and I still can’t get porcelain veneers until my midline is correct. Last month I had a consultation with an orthodontist, and she says that Invisalign won’t work for my case. She recommends low-profile braces instead. How do I get a refund? – Alayna from Huntsville, AL
Moving a midline can be complicated, and it’s often handled best by orthodontists.
But Invisalign and other types of invisible braces are often downplayed by orthodontists. Sometimes it’s because general and cosmetic dentists receive training to place non-traditional braces, and orthodontists are protective of their status and specialty.
At times traditional braces are the most predictable way to move teeth, but invisible braces also work if you’re willing to accept the limitations. Many patients who refuse traditional braces prefer Invisalign or other brands of invisible braces, even if the results aren’t as exact as conventional braces. They just don’t want the hardware on their teeth.
Getting a Refund for Faulty Invisalign Treatment
The reaction you’ll get when you request a refund depends on the dentist. Some are responsive and cooperative with refund requests, but others may become angry. Anticipate a negative response and consider the suggestions below.
- Be polite but straightforward in requesting a refund.
- Ask your new dentist or orthodontist to call and request a refund for you. If your Invisalign provider recognizes that another dentist is calling for you, it may help him see that your refund request is worthy of consideration.
- Tell your first Invisalign dentist that you will file a complaint with the state dental board and follow through.
- Hire a malpractice attorney.
Be polite but firm throughout the process.
This post is sponsored by Steven Brooksher, DDS, of Baton Rouge, LA. Dr. Brooksher is a former Invisalign provider. Read our Invisalign page to learn why he prefers ClearCorrect.