4 Suggestions to Get a Refund for Invisalign Treatment that Didn’t Work

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In June 2018, I decided to get Invisalign to correct my midline and make room for veneers on my right and left lateral incisors to alter the shape. My dentist recommended Invisalign for 8 months. I finished the treatment, but my midline still wasn’t a midline. So, my dentist ordered a new set of trays with the target of being completed in October 2019. And my midline still isn’t correct. Now I feel like I’ve wasted time and money.

My dentist admits that he is puzzled and can’t give me a reason that this isn’t working. I’ve paid over $4500 for treatment that didn’t work, and I still can’t get porcelain veneers until my midline is correct. Last month I had a consultation with an orthodontist, and she says that Invisalign won’t work for my case. She recommends low-profile braces instead. How do I get a refund? – Alayna from Huntsville, AL

Alayna,

Moving a midline can be complicated, and it’s often handled best by orthodontists.

But Invisalign and other types of invisible braces are often downplayed by orthodontists. Sometimes it’s because general and cosmetic dentists receive training to place non-traditional braces, and orthodontists are protective of their status and specialty.

Three verticle photos of a woman progressivly putting Invisalign trays on her teeth.

Advanced cosmetic dentists get great results with invisible braces

At times traditional braces are the most predictable way to move teeth, but invisible braces also work if you’re willing to accept the limitations. Many patients who refuse traditional braces prefer Invisalign or other brands of invisible braces, even if the results aren’t as exact as conventional braces. They just don’t want the hardware on their teeth.

Getting a Refund for Faulty Invisalign Treatment

The reaction you’ll get when you request a refund depends on the dentist. Some are responsive and cooperative with refund requests, but others may become angry. Anticipate a negative response and consider the suggestions below.

  1. Be polite but straightforward in requesting a refund.
  2. Ask your new dentist or orthodontist to call and request a refund for you. If your Invisalign provider recognizes that another dentist is calling for you, it may help him see that your refund request is worthy of consideration.
  3. Tell your first Invisalign dentist that you will file a complaint with the state dental board and follow through.
  4. Hire a malpractice attorney.

Be polite but firm throughout the process.

This post is sponsored by Steven Brooksher, DDS, of Baton Rouge, LA. Dr. Brooksher is a former Invisalign provider. Read our Invisalign page to learn why he prefers ClearCorrect.

Is Invisalign My Only Option?

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Hi,

I want to get Invisalign, but am wondering if there is an alternative. I have seen advertisements for kits they send you in the mail for smile aligners, such as Candid. They say they can bill your insurance and do not seem like a scam. Is there an alternative to Invisalign or is that my only option?

Tara, from Saratoga Springs, New York

 

Hi Tara,

Invisalign has been around since 1997, and has been developing its product and system since then. Candid and companies like them are more recent.

While a remote company like Candid can bill insurance, some insurance companies are having trouble with them.Remote dentistry has only recently become billable, but most insurances require dentistry to be performed in-office by a licensed dentist. This makes Invisalign a better option than Candid or a different remote dentistry company.

Another issue with using a remote dentistry company is that dentistry such as Invisalign requires maintenance, observation, and follow-up appointments. With Invisalign, your dentist will see you every 6-8 weeks, if not more. Aligners like Invisalign can cause teeth to become stressed and experience trauma, and will need to be seen by a dentist immediately. Without a dentist to monitor the teeth, you may lose them.

Candid may be cheaper in some cases, but with Invisalign you do not need to worry about complaining to the Better Business Bureau (BBB), or worry about your insurance not covering your aligners. Invisalign is a long-time, consumer trusted product, so if you are a candidate, you should look into it for your smile makeover.

This blog post is brought to you by Baton Rouge Invisalign provider, Dr. Steven Brooksher, of Dentistry by Brooksher.

 

Will You Need Invisalign Buttons?

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Many people who look forward to straightening their teeth with Invisalign are disappointed when they learn that attachments might be needed to maximize their treatment. You likely several questions, including:

  • What are these attachments?
  • Will you need them?
  • If so, will your Invisalign trays still be invisible?
  • Can you opt not to receive them?

What Are Invisalign Attachments?

Invisalign attachments are made of tooth-colored dental composite. Your dentist will temporarily bond them to the teeth that require complex movement. Although the attachments are small, the number that your dentist will place, as well as their shape, size, and location can vary based on the movement required for each tooth.

Your aligners might also require buttons, or small brackets, to which elastics are attached. Your dentist will use buttons or attachments to achieve movement that aligners alone are unable to complete.

When Are Attachments Needed?

Although each case is different, some common issues that require Invisalign attachments include:

  • Severe rotation
  • Open bite
  • Short teeth

The attachments help your aligners grip your teeth and gently move them to the correct position with the right amount of force.

Are They Noticeable?

Your dentist will use a shade of dental composite that blends with your natural teeth, so they are barely visible. You’ll still enjoy invisible braces that most people won’t notice.

How Are They Secured to Your Teeth?

Your dentist will use a template aligner that has openings in it where the attachments, or buttons, are to be placed.

  • Lightly etch the affected teeth to ensure the bonding adheres to them
  • Place a template aligner on your teeth
  • Fill each opening in the template with dental composite
  • Wait a few minutes while the composite hardens
  • Remove the template and any excess composite

How Will They Feel?

Invisalign aligners will fit more snugly with attachments on your teeth. Although some patients have difficulty removing the aligners, your dentist will show you the most effective to remove them when you eat and floss and brush your teeth.

What If You Decline Invisalign Attachments?

If your dentist includes attachments in your treatment plan, don’t consider them optional. If Invisalign can’t grip your teeth, it won’t move them. Usually, after your dentist puts attachments on your teeth, they remain throughout treatment.

Practice Good Oral Hygiene

Bacteria and plaque can accumulate around the attachments. Remove the aligners when you eat and thoroughly brush around the attachments.

When Will You Know?

After an examination and a 3-D scan of your teeth, your dentist will provide you with a treatment plan. He or she will let you know if attachments, buttons, or elastics are needed to assist in aligning your teeth. As your dentist checks the progress of your treatment, he or she might adjust it. Although attachments were not originally in the plan, your dentist might use them to achieve the best results.

This post is sponsored by Steven Brooksher, DDS, of Baton Rouge, LA. Dr. Brooksher is a former Invisalign provider, but now he prefers ClearCorrect. Find out why.

How Long Does It Take to See Results with Invisalign?

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Invisalign® starts an exciting journey to straight teeth. Aligned teeth make a memorable first impression and help you smile with confidence. No doubt, you’re anxious to see results. How long will it take before you notice them?

When Will You See Changes?

Although it depends on the position of your teeth and the complexity of your case, most patients in Invisalign or ClearCorrect® (Dr. Brooksher’s preferred invisible aligners) treatment notice changes in about three months. Each patient’s teeth are moved strategically and with precision, so don’t compare your results with others. Halfway through the treatment, the results are clearly noticeable.  And you’ll feel your bite changing as your back teeth are moved to the correct position.

Digital Transformation

Three verticle photos of a woman progressivly putting Invisalign trays on her teeth.

For progressive results, wear Invisalign 20-22 hours

Your dentist will show you an animated 3-D preview of your teeth as they are moved. The preview includes a timeline to predict when you will see specific changes.

Your Compliance

Although Invisalign and other types of invisible aligners can align your teeth up to 50 percent faster than traditional braces, they don’t work unless you’re wearing them. You need to wear the aligners 20-22 hours each day to keep the progress moving forward. If you frequently remove your aligners to snack or if you forget to wear them, your treatment time will be prolonged.

Maintaining the Results

Clear aligners work—regardless of the length of your treatment plan. Closely follow your dentist’s instructions throughout orthodontic treatment to get maximum results as quickly as possible for your case.

At the end of your treatment, your dentist will tell you how long and how often you need to wear a retainer. Without a retainer, your teeth will gradually shift back into their original position. If your teeth shift and you wait too long to see your dentist, you will need to wear a series of trays again to realign your teeth.

Schedule a Consultation

You don’t have to commit right away. Providers of Invisalign or other clear braces offer consultations. During the consultation, you’ll receive more information on the results you can expect and an estimate of the length of your treatment plan. After your dentist takes 3-D images of your teeth, you’ll see a digital version of how and when your tooth movement will progress.

This post is sponsored by Steven Brooksher, DDS of Baton Rouge, LA. Dr. Brooksher previously used Invisalign, but he prefers ClearCorrect. Read our Invisalign page to see why he made the switch.

Which Should I Get – Porcelain Veneers or Invisalign?

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Hi there,

I want a whiter and brighter smile. I was interested in porcelain veneers, but my dentist suggested getting Invisalign first. My teeth aren’t that crooked, so I didn’t think I needed braces. I asked about Lumineers, but he doesn’t do them because they look too bulky. Invisalign would delay me getting porcelain veneers by about a year, and would increase the cost. What should I do?

Thank you,

Ada, from Wisconsin

 

Hi Ada,

Cosmetic dentists usually suggest porcelain veneers or Invisalign, but suggesting both is uncommon. If you have bite problems or crowding in your mouth, that could be one reason for getting both.

One thing you can do is get a completely blind second opinion from another cosmetic dentist. Cosmetic dentistry is not a specialty recognized by the ADA, but are a segment of dentists that have pursued additional training in aesthetics and restoration. If they agree, then you can choose which dentist you prefer to do your work. If you dislike the size or shape of your teeth, covering them with porcelain veneers is a good treatment. You also won’t have to wait until your teeth are straight to start, either.

Invisalign bracers are faster than traditional metal braces, and will make sure your teeth are straight and aligned. If you want to brighten your smile, you can get an in-office teeth whitening treatment, or a take-home whitening kit. Your Invisalign bracers can even be used as custom bleaching trays. If you don’t want to rush into treatment, Invisalign is a good option for you.

This blog post is brought to you by Baton Rouge Invisalign provider, Dr. Steven Brooksher.

Is Invisalign the Best Way to Close a Gap Between Your Teeth?

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A gap or space between your teeth is called a diastema. There are several factors that will help your dentist decide if Invisalign, another form of orthodontic treatment, or cosmetic dentistry can help.

Photo of the a woman's hand holding an invisible teeth aligner similar to Invisalign.
Invisalign or another brand of invisible braces might not be needed to close your gap

Size of the Space

The size of the space between your teeth can determine your treatment options. If the gap is small, treatment with Invisalign or another type of clear braces might not be necessary. Small gaps can be concealed with dental bonding or porcelain veneers.

Dental bonding

Skilled cosmetic dentists use dental composite to conceal imperfections in teeth, including small gaps. Your cosmetic dentist will blend together shades of composite to match your teeth. After your teeth are lightly etched, the bonding will be applied, shaped, hardened, and polished. People won’t be able to distinguish the composite from your natural teeth. Bonding stains over time and will need periodic polishing. Depending on how well you take care of it, it will need to be replaced every five to ten years.

Dental bonding can help you avoid months of treatment with Invisalign or other types of orthodontic treatment. Bonding is applied while you’re sitting in the dental chair and usually only takes one visit.

Porcelain veneers

Thin shells of lifelike porcelain can be bonded to the fronts of the affected teeth. Adjacent teeth might also need veneers to create symmetry and natural-looking results. Porcelain veneers are permanent. Your natural teeth have to be prepared for veneers, and the preparation cannot be reversed. Although Invisalign doesn’t require any work on your natural teeth, treatment can last many months. It only takes a few office visits to receive porcelain veneers.

Is There Labial Frenum Between Your Teeth?

At times, there is tissue between the teeth—labial frenum—that is suspended from the upper lip to the gums. It can prevent the gap from closing. If the frenum prevents the gap from closing, the tissue will need to be surgically removed. If the gap is large, Invisalign can be used to close it. Otherwise, porcelain veneers or dental bonding can hide a small gap.

What about Invisalign for Closing a Gap?

If any of your teeth are misaligned, invisible braces will correct the misalignment and close the gap. There are other considerations:

  • Unlike dental bonding or porcelain veneers, no material will be permanently applied to your teeth.
  • When your treatment with invisible braces is complete, you will need to wear a retainer to maintain the alignment of your teeth.
  • Invisalign treatment takes longer than dental bonding or porcelain veneers.
  • If you have a gap along with wisdom teeth that are erupting, the movement of your teeth can affect the size of your gap. Your dentist will determine the best time to start treatment.

What About DIY Methods?

Closing a gap between your teeth is not something you should try on your own. Do-it-yourself orthodontics, such as rubber bands, can incorrectly move your teeth, cause them to twist, or leave spaces between them that didn’t exist before.

Schedule a consultation with an experienced cosmetic dentist to learn more about Invisalign and your other treatment options.

This post is sponsored by Steven Brooksher, DDS, an accredited cosmetic dentist in Baton Rouge, LA.

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